Sometimes, StubHub has the ability to lower the ticket prices just enough to beat out the competition. However, it might actually be a fraud. Millions turn to Vox to educate themselves, their family, and their friends about whats happening in the world around them, and to learn about things that spark their curiosity. Swift will perform more . The more popular the event or the artist is, the more money will have to be spent to get a closer seat to the stage. It was moderated by Michael Ostheimer, an attorney for the FTCs advertising practices division. There are a lot of differences between StubHub and Ticketmaster. He was quite clearly underprepared for just how much the American people hate online ticket retailers, and how dedicated they would be to slipping their vitriol into the proceedings. It also included MIT economist Sara Fisher Ellison. As time goes on, ticket prices tend to inflate based on their demand and how close it is to the event. Running Up That Hill Isnt the Only Track Thats Finding New Fans After Scoring a Major Placement, Unauthorized Music Usage on TikTok Can Cost Brands Big But Theres a Way to Avoid Expensive Licensing Headaches, Sync Licensing Is Evolving Now Theres a Comprehensive Analysis of the Music Industrys Most Exciting Segment, How Sync Licensing Helped Musicians Thrive When Live Music Was Paused, Kate Bush Thanks Stranger Things Fans for Giving Running Up That Hill a New Lease on Life, Bootie Brown: The West Coast Rapper Making It Big in the Music Business, Spotify Is Riddled With Fake Streams Or Is It? Now that the countrys largest promoter and venue owner and the countrys largest ticket seller are one company permitted by the Obama administrations justice department to merge in 2010 theres very little to hold these fees in check. Buying tickets on the "secondary market" poses an elevated risk of fraud and/or exorbitant prices for consumers, entertainment-industry experts warned. In addition to that, itll also charge an order processing fee. The charges are typically to help vendors invest in and operate in their venues. Sat Apr 29 2023 6:30 PM Mercedes-Benz Stadium, Atlanta, Georgia. Enter the information for your event - including the date, time and venue - then click "Search." 4. Ticketmaster should be able to confirm this for you. How can I transfer them? If you're a large seller, your fees can be reduced to as low as 10%, based on how much you sell, but to make a serious dent, you'll need to be sell hundreds of thousands of dollars' worth of . In the initial complaint one of several that the Beverly Hills-headquartered promoter is facing from fans who were unable to purchase tickets to Taylor Swifts forthcoming tour the Washington-based plaintiff accused Live Nation/Ticketmaster of misrepresentation, fraud, multiple antitrust infractions, and more. }, + nine = sixteen .hide-if-no-js { There is a 15 percent charge that remains consistent regardless of your ticket price. FanProtect service helps find replacement tickets if something goes amiss. That doesnt make it true. Is that normal? So, the researchers separated out the more experienced StubHub users to see whether the sales boost from hidden-fees declines when people know theyre coming. Click 'Get tickets' to download and print Mobile or print Use the StubHub app to scan them at the event like a Mobile ticket, or When it comes to popular events, Ticketmaster is quite famous and the tickets get sold out pretty easily. Fees of this size are a common source of confusion and ire. 2. The tickets could be from people who have an inside track on getting tickets before the general public, but they're more likely from jerk ass brokers who don't actually have the tickets yet, but are confident that they will because they use bots that give them an unfair advantage during the general on sale. Because the Ticketmaster and Live Nation websites provided reasonably conspicuous notice of the Terms to which Ticket Purchasers unambiguously manifested assent, Judge Danny J. Boggs wrote when explaining the latter ruling, we hold that the district court did not err in determining that the Terms, including the arbitration provision, were valid and binding., Those Terms contain a mandatory arbitration agreement which broadly applies to any claims relating to the use of Ticketmaster and Live Nations sites, products, or services, spelled out the companies, which are pushing ticketing-reform legislation of their own. However, in recent years it has upgraded access to the worlds biggest ticket marketplace. Tap Transfer. With that said, you may still find yourself dealing with some additional checkout fees. Thank you. Only some of my tickets have sold. There is no way to get in touch with Ticketmaster directly. This isn't always the case and sites like Vivid Seats and Seat Geek will have their opportunity to provide cheaper tickets as well. After clicking on every continue option, itll search for the best available tickets according to your criteria. The prices are set by the event organizers and original sellers, and the website does not allow negotiations. Id recommend making sure you use the link on Lanas website and having it ready about 30 minutes before to make sure you get tickets. For fan-to-fan reselling rather than original venue purchasing, there are extra fees applied. Create an account to follow your favorite communities and start taking part in conversations. Now its all about Trump. And in case you have purchased the ticket from the same company, you can directly open it for listing from your account. Required fields are marked *. Press J to jump to the feed. Different events have different buyer fees. 3. If anything, we should be glad that guy in the audience managed to yell a little bit. "This is the ultimate dream and nightmare at the same time," Farwell added, referring to the strong demand for live events after the pandemic-era lull. Phone support during select hours on weekdays and weekends. Use of this website signifies your agreement to our, / The event is today and I still dont have my tickets. 4. Exit/In had a string of sold-out shows recently and had to turn away groups each night, Cobb said. How do I fix this ? The buying process of tickets on StubHub is similar to that of other ticket-selling websites. Financial Times ranks Haas FTMBA #4 in U.S. New approach puts brain scans on the witness stand in trademark disputes, How Woodrow Wilsons racist policies eroded the Black civil service, Haas MBA student featured on new season of hit Netflix dating show Love is Blind, Do multinational corporations exploit foreign workers? See Full Review of - Ticketmaster | Stubhub. display: none !important; Michael [Rapino], CEO of Live Nation, made $70.6 million last year, including $58.6 million in stock, Dayen writes. Overall, the StubHub users who werent shown fees until checkout spent about 21% more on tickets and were 14% more likely to complete a purchase compared with those who saw all-inclusive prices from the start. [deleted] 4 yr. ago Press question mark to learn the rest of the keyboard shortcuts. However, few studies had examined this question at such a scale.. If youre part of its Stubs A-List program a MoviePass-type service which costs $19.95 a month for up to three movies a week the fee is considered part of the subscription and you dont pay it again. You are allowed to sell tickets that you bought from some other ticket seller. Absent more tickets becoming available to the general public later, fans may think it's necessary to turn to the "secondary" market to score a seat meaning, from sellers other than. Ability to search by ticket number and amount you want to spend. Choosing these higher-priced seats accounted for about a quarter of the 21% spending increase by the hidden-fee group. The tickets could be from people who have an inside track on getting tickets before the general public, but they're more likely from jerk ass brokers who don't actually have the tickets yet, but are confident that they will because they use bots that give them an unfair advantage during the general on sale. If this does not help you, the customer support team of the company is always ready to help you out anytime and anywhere, after you give them a call. There are options to get Ticket Insurance, which will let you file a claim if you are unable to use your tickets for some reason. Glitzier events like Broadway shows and arena sports have pretty high fees, but theres an odd premium placed on pop stars. Tickets can be delivered to your home by mail. We use cookies and other tracking technologies to improve your browsing experience on our site, show personalized content and targeted ads, analyze site traffic, and understand where our audiences come from. New Shows Announced in the U.S.! You don't just get someone's old ticket - or even riskier, a photocopy of their ticket - we reissue a brand new one just for you. Get this delivered to your inbox, and more info about our products and services. To learn more or opt-out, read our Cookie Policy. All Rights Reserved. Unique Ticketnetwork Features 200 percent ticket refund for accepted but undelivered tickets, as well as invalid tickets. Ticketmaster vs Stubhub: When it comes to online booking of tickets for your favorite band or event, Ticketmaster and StubHub might be two of the leading ticket resellers jumping into your mind. No. That price tag will get . Not looking for Taylor Swift? Even for the buyer, searching and doing other movements on their website comes without any charges. A-List Members gain access to the best seats and the lowest prices. This suggests, Tadelis said, that the boost to sellers from drip pricing may be even bigger for infrequent consumer purchases, such as cars or homes. According to the GAO study, while sporting event ticket fees average 20 percent of face value, concerts are even worse, averaging 30. Id guess brokers who have confidence theyll get tickets. Theres a reason that online ticket sellers hit you with those extra fees after youve picked your seats and are ready to click buy.. StubHub: $245 - $542. You would transfer the tickets from your Ticketmaster account to the buyers email address. Garth Brooks Background. Refunds can also be requested within 72 hours of purchasing your tickets. I've taken a look at how both Ticketmaster and Stubhub operate to give you a better idea of what to expect from each. He turned to music instead, with his college roommate . One among them could be that Ticketmaster has a better and stronger return policy than StubHub. Its a particularly effective strategy for online sales, which in the past two years has overtaken brick-and-mortar shopping. See all 12 articles. Search by team, venue, artist, or event. As a general rule, though, Stubhub is a better choice when purchasing fan-to-fan resold tickets. While he was more devoted to athletics throughout his student days, he eventually came around to the realization that a career in pro sports likely wasn't the best option. The prices of the tickets sold at Ticketmaster will vary according to their demand on every platform. In 2016, for example, New York State Attorney General Eric T. Schneiderman led an investigation into the online ticketing industry and announced that superfluous fees are impermissible under the law and constitute evidence of abuse of monopoly power., And since early 2018, the Department of Justice has been investigating TicketMasters parent company Live Nation for anticompetitive practices. Why are there all these different fees, Patti-Anne? he read off of one question card (directed at Ticketmasters Patti-Anne Tarlton, an executive vice president present on the panel). Of course, this isn't to say secondary sellers are grifters in all circumstances. The service tends to have lower add-on convenience fees as well, and it sometimes has a larger seating selection for different events. Buy and sell your Taylor Swift tickets today. Phone service 9 AM to 9 PM on weekdays, 9 AM to 8 PM on Saturdays, and 9 AM to 6 PM on Sundays. Before buying, do one last check of the website's URL domain name to ensure you're buying from "ticketmaster.com" and not "ticketfaster.com," for example, Cobb said. [2022], Ticketmaster vs Seatgeek: Which Is Right For You? Add-Ons Available See Tickets From New York Knicks Offers Watch in Comfort Enjoy a set up like none other with luxe event suites. Sign up for the Phone service 9 AM to 9 PM on weekdays, 9 AM to 8 PM Saturdays, and 9 AM to 6 PM Sundays. These two companies often offer tickets for the same events. No one else can do that. This setup allowed Tadelis and his colleagues to compare the choices made by the two groups, such as purchases and clicks towards checkout. Taylor Swift fans are not having a "Love Story" with Ticketmaster and may fall victim to scams if they're not careful when looking for affordable concert tickets. Tickets for A Night of Professional Championship Boxing - Fight Night 17 @ York Hall | Sat, 17 Jun 2023, 17:00 | Browse ticket types & offers | View seating map . Taylor Swift tickets for the upcoming concert tour are on sale at StubHub. How can I change my bank details for my resale order? Ticketmaster's customer service includes: In addition, the FanProtect service ensures that the customer support team will help you get new tickets or explore alternative options if there are problems with your original tickets. Stubhub has a much less flexible return policy. In case you were thinking if the website allows negotiation, they do not. Something went wrong. Ability to view venue map. Facility charges are determined by the venues. Donald Bosseau, a man from California who had been organizing an outing with his church group of 27 people, said he was shocked by a 17 percent fee added to the cost of each ticket, and had to waste his time going around to everyone and asking if they were okay with the higher price. The New York Yankees are dumping Ticketmaster for StubHub as its ticket resale partner, in a six-and-a-half-year, $100 million deal that begins on July 15. You will enter your community username and new password and done! Among all those who made purchases, customers in the hidden-fee group bought tickets that were about 5% more expensive than those in the up-front fee group, buying more tickets on average for seats located closer to the field or the event stage. According to a study published by the Government Accountability Office in April 2018, the average ticket fee is now 27 percent of the tickets face value, with some fees as high as 37 percent. 7 best ticket site alternatives to Ticketmaster. On SeatGeek, you get their "Buyer Guarantee." Vivid Seats provides a "100% buyer guarantee." Shortly after the experiment, StubHub changed the price structure across the whole site to use back-end fees, hiding them until the checkout page. In most cases, tickets arent issued until 24 hours before the event. While secondary sellers use them to stay in business, primary sellers generally charge service or convenience fees because, if they want to secure contracts with venues, they have to. A place to discuss and share all matters concerning singer, Lana Del Rey. Plain and simple, wrote TJ Platt from Arizona. Event tickets that appear on a primary seller's site are ones being sold for the first time and at face value (i.e., the price printed on the ticket). Select "Tickets" from the drop-down menu. Why can't I sell my tickets through my Ticketmaster account? Doing so will bring you to the primary seller's page. }. Amazonand the Amazon logo are trademarks of Amazon.com, Inc, or its affiliates. I have tried to call many times and have sent multiple emails, the event is tomorrow and I am unable to send the buyer their tickets, as well as transfer to my friends. (I tested this out by pretending to buy a ticket to the Nationals Wednesday concert in Brooklyn, New York, which was advertised at $66.50, but came out to $83.88 after a $14.88 service fee and a $2.50 fulfillment fee.). If its past 10 AM on the day of your event and you dont have the tickets, pleasecontact us. 2020 Official Top 5 Review. A massive field experiment by Berkeley Haas Prof. Steven Tadelis with the online ticket marketplace StubHub concluded that so-called "drip pricing"whereby additional fees are only disclosed when customers are ready to confirm their purchasesresulted in people spending about 21% more. These are asking prices, not necessarily what fans are paying to score a seat. I cant think of a good reason to allow this practice in any country as the harm to consumers is clear from our study, Tadelis said. There was a $19.50 delivery fee to cover expenses of mailing a ticket; a $4 facility charge set by the venue; a $4.25 order processing fee shared between the ticket seller, Ticketmaster, and. StubHub: $128 - $155. This shafting of consumers fed one of the largest CEO pay packages recorded in 2017. REMINDER: The Tour Organizers will be making 100% of tickets available for purchase during the ARMY MEMBER Presale. On the website, enter the ticket details. You can now buy a fraction of a house. A massive field experiment by Berkeley Haas Prof. Steven Tadelis with the online ticket marketplace StubHub concluded that so-called drip pricingwhereby additional fees are only disclosed when customers are ready to confirm their purchasesresulted in people spending about 21% more. In 2010, it merged with Live Nation under the name Live Nation Entertainment.. You can sell them on Stubhub but make sure that they can be transferred from Ticketmaster before you list them. Search by the artist, events, or venues on the big search bar present in the front. Cookie Notice Websites that incorporate hidden fees that are only revealed at checkout are making more money than they would if they chose to honestly display all fees upfront. ET. newsletter. After the switch, you will enter the email address you use to access the community in order to reset your password. The above set of questions and more will be answered if you have a look at the article below, containing a comparison between Ticketmaster and StubHub. Not looking for Taylor Swift? We are changing the way you register and sign-in to the StubHub Community. . Please help! "There are almost so many [secondary sellers] that you just can't keep up," Cobb said. . Sometimes, that might happen if a reseller sells multiples of the same ticket; only the initially scanned ticket will work at the door. Minutes later, he started to read another Please explain how a 15-dollar convenience fee is fair and trailed off. Last year, discussing Ticketmasters Verified Fan program which was criticized for asking fans to buy merch in order to qualify to buy concert tickets David Marcus, an executive vice president and the head of music at Ticketmaster told me, Live entertainment, music, is emotional, and its supposed to be. You can try reaching out to Ticketmaster and see why the tickets are greyed out. Due to the high demand for tickets, the prices can rise to seven skies. That means that you can buy fifteen tickets at once and pay fifteen convenience fees, but only one total processing fee. Twice a week, well send you the best Goods stories exploring what we buy, why we buy it, and why it matters. Got a confidential news tip? My tickets wont transfer and I have the right email (checked for spelling etc) I just get a there was. Reader support helps us keep our explainers free for all. Global Business and Financial News, Stock Quotes, and Market Data and Analysis. While the service charge is allotted to each ticket, you will be charged only once for the process of the whole order. The reason the tickets are cheaper on one provider over another is because of the same logic that goes in the hotel rooms certain companies by certain amounts of Blocks of rooms and StubHub obviously purchased a larger block of tickets then did Ticketmaster does allowing them to sell them cheaper good night oh and one thing you might wanna watch Click the Sell Tickets button or the Sell button on the app. Resold tickets are priced by the individual seller. While these particular numbers may be new to you if you do not live in the Midwest and attend canonical classic rock concerts, the gist is likely familiar. Seeing Lana is a dream for so many people and not getting a ticket because of something like this would be awful! Office Hours. This is not a heartwarming success story. With StubHub, "The StubHub Promise" guarantees a refund if you were sold a fraudulent ticket. The Official Top 5 Review team is dedicated to testing and researching the top products available for many different industries. Seller sent me wrong tickets through Ticketmaster, sale of ticketmaster digital wallet tickets, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. If the several dozen I read are any indication, they are mostly one-note: Stop the fees please, wrote Pat McCullough, from Ohio. For more information, please see our Ticketmaster has a website that is easy to use. There seem to be a number of inquiries about ticket sales these days, particularly for the NBA teams, although the information below is meant for any kind of ticket (Broadway shows, sports, concerts, etc.). To conclude, Ticketmaster is a good choice but StubHub is an even better option in the above-mentioned cases. Secondary sellers often buy up tickets from primary sellers in bulk with the help of "bots," and then resell them at a higher price, a practice known as ticket "touting.". I thought it might be helpful to point out the difference between Ticketmaster and Stub Hub, as this seems to be a . This is a textbook place where a regulator could make a big difference, MITs Sara Fisher Ellison chimed in, suggesting the FTC just mandate that all ticket sellers use the same up-front all-in pricing so that no one company would be taking the risk of seeming more expensive than the others in Google search results. Since the pandemic, he's seen a "gargantuan amount, an absurd, crazy amount" of fraud through Facebook and other platforms. Select the seats and have a look at all the other important details. "If you're in a hurry trying to get your tickets which of course you're going to be because of the demand it's really easy to make a quick mistake," said Chris Cobb, owner of historic rock club Exit/In in Nashville, Tennessee. What if the buyer doesn't have an account? Thats the reason the StubHub experiment didnt work. Ticketmaster Entertainment, Inc. is an American ticket sales and distribution company based in Beverly Hills, California with operations in many countries around the world. After an FTC workshop about the astronomical fees added on to most concert tickets, it is fairly clear that nothing is being done. [2022]. Buy and sell your Taylor Swift tickets today. The additional costs dont show up on StubHubs website until after youve input personal information (name, email, phone number), and then appear in small print at the bottom of the window asking for your payment information. And Ticketmaster is regularly referred to as one of the most-hated companies in America its the largest online ticket seller by far and has been under monopoly scrutiny since its 2010 merger with Live Nation, the countrys largest promotion and venue company. They use bots and whatnot which is so annoying. Your email address will not be published. Overview of Ticketmaster and Stubhub Shared Features Primary ticket dealers and resellers for events. You do not want to waste your money and the tickets will mostly not be refunded. They are ready to solve your doubts Monday to Sunday between 9 AM to 9 PM eastern time zone. How do I sell my tickets on the Ticket Exchange? The 2023 tour, which has 52 dates so far, sold more than 2 million tickets that day a single-day record. Privacy Policy. TicketLiquidator. Problem message. This is my first time selling on Stubhub. Ticketmaster wont let me transfer tickets. [2022], Ticketmaster vs Live Nation Which One Is Best Option? There's a surefire way when buying online, experts said: First, navigate to an artist's or event venue's website and click through from there for tickets. Please list the steps on how to do this. As an Amazon Associate we earn from qualifying purchases. The deluge temporarily crashed Ticketmaster's site Tuesday and fueled hours-long wait times to buy tickets. In a 2020 congressional hearing on ticketing companies, StubHub's general counsel said the company's all-in pricing failed because consumers found it confusing and competitors' prices appeared lower, but said StubHub would support a federal mandate to include fees upfront. Not looking for Taylor Swift?