ticketek marketplace refund

Thats on the laptop, so I tried the phone app, and that showed me the map, but didnt let me buy any ticketsI wish that artists (the label who organises them) would do their due diligence on a service before making people use them. If enough people do it they'll be investigated. What is the Ticketek Marketplace Terms and Conditions for? Their contact phone number is a recorded message repeating the same excuse that redirects you to the website. if it exceeds 18 months from the date originally booked to the conclusion of the transacted event. Why does Ticketek Marketplace charge fees? Doctor A qualified medical practitioner registered and licensed with a recognised professional body. means a Burglary, Fire, Malicious Damage or Flood at, Burglary, Flood, Malicious Damage A Police reference number or evidence from the submission of a claim to, means the theft of a document necessary for the. Ed's 2023 tour will see him performing at our most iconic stadiums in Wellington, Auckland, Brisbane, Sydney, Melbourne, Adelaide, and Perth. I finally did get a short email back the night before the event, ABSOLUTELY APPAULING. I reported the scam to my credit card provider! Website doesn't work. Scalping 18. Inspite of giving all the details, continuous email stating - send it in new format or send more information. I booked some Elton John tickets but didn't receive the pdfs in the original email confirming the purchase. The refund period is from Thursday 14 October 2021 to Friday 12 November 2021. To apply for a Refund simply click on the link in your booking confirmation email, or click here. I always find it crazy that this large organisation with a mainstream brand name is so consistently dodgy. I couldn't return to where I was, no progress, the booking system repeated itself, etc. Paying Party Any organisation or body who has a legal liability to pay compensation for the failure of the service, against whom You have a right of refund. Cutting-edge production - the likes of which have never been seen before in Australia or New Zealand . Everybody else looks like a paedo. chevron_left, Availability & type of seating will vary & is set by the venue. This is such scummy conduct. Never ever again. Where documents can be replaced in advance of theBookingor on the day. If there is a financial failure of any Transport provider. Their system is a joke, you cannot call anyone except an automated machine and even after lodging two tickets I have had no response. A doctor cannot be You or a member of Your family. Tickets were fully refundable so asked for refund as we couldnt see the match on 15th due to quarantine. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. Fans will be treated to an array of tracks off his latest album "=" plus hits from across his career. Confirmation that the document cannot be replaced in time for the Booking. How insensitive is that. and subject to change at any time. Simply do not try to contact them in any way shape or form.Worst customer service. the company or organisation that is responsible for the running of the booking, Where you cannot provide evidence that the person affected is within the. If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amount you paid for your ticket (excluding delivery). To resell an Ticketek ticket, simply login to your account and select which tickets you wish to list for sale. Getting travel insurance that covers COVID-19 related events can give you peace of mind so that you can enjoy your trip while being safe, smart, and prepared - and you should know what to look out for before you shop around. Safe, Fast and Verified So I bought tickets to a few events recently (yeah yeah yeahs, sigur ros) and paid the extra $15 for refundable tickets because, and now this might sound crazy, I wanted the option of being able to refund them. A Refundable Booking is an optional extension to Our standard Terms & Conditions of sale and trade, and it provides a refund for certain defined circumstances outlined in this document. Anything which our Customer Experience Team considers is not intended to be included in this list of valid reasons for a refund. Why is the price displayed on my ticket different to what I paid? No way to recover tickets. Sell tickets directly from your Ticketek Account. DO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or media Appalling and illegal to not meet their 10d refund policy Date of experience: October 06, 2022 Useful1 Share Advertisement LO LouShaBow 1 review AU Have spent over 3 hours trying to book tickets, then tried to contact my phone/email.Wish I'd NEVER received the gift vouchers. So sorry. You/Your/Yourself A person who has made a Booking alone or as part of a group with Us. Attend participate in, take part in, use, or be present at. Fuck that, what a joke of an optional extra. Why should I buy from Ticketek Marketplace? Are Refundable tickets available through Ticketek Marketplace? What happens to my money when I buy a ticket? Surely there is an industry ombudsman or regulator we can all lodge complaints too.Dodgy!! I'd be interested whether this is something the ACCC would be interested in. It makes you sign up, there are poor instructions, it is not user friendly,it timed me out when I had selected and paid for the tickets. I find the app difficult to navigate. Verification can help ensure real people write reviews about real companies. They don't deserve this with their very poor aftersale team and lack of customer satisfying approach! Fire A report from the fire service and/or police. She made time to help & sort out the transfer of tickets to this area. Ltd. All Rights Reserved. Event cancelled over a month ago and we're STILL awaiting a refund from Ticketek. Therefore, it's impossible to speak to an actual person. Where you cannot provide evidence that the person affected is within the Group due to Attend the Booking. Zero stars, uselessly run, waste of a time company. (This can normally be obtained from the transport companys website). Hands down. Safe, Fast and Verified Any temporary relocation for work must be for a period of at least 3 months. Any vehicleYouplan to use during theBooking. A police report confirming details of the theft. means an unforeseen circumstance completely outside. On-top of that you cant call anyone to purchase ticketsTerrible. I bought tickets to and event halfway through last year, tried to call them on a number of occasions and tried to email them, i unable to get in contact with anyone they have set up their phone lines and email systems that way intensionally. Just upload its fucking DEATH CERTIFICATE. No response to multiple follow ups, and upon trying to call them on 132 849 it's just a voice recording that doesnt go anywhere. I wish I could give them -500 stars.The customer service sucks and when they have your money theres no service and no refund so dont get duped into buying them refundable tickets. Any translation of this document from English is for assistance and information only. Immediate household persons living together at the same permanent address. Refunds & Exchanges Follow New articles New articles and comments. They do but its retarded. Please also read the General Conditions of Refund. Do I need any special hardware or software for print at home tickets? I appled for a refund in Aug 2021, and they responded a month later saying it's done but I never got it. Requesting a Refund. Doctor A qualified medical practitioner registered and licensed with a recognised professional body. I went through other issue option and submitted claim to have tickets moved to later date(mary Poppins). Its a disgrace. Adverse weather with no Government Agency warnings not to travel. No, Ticketek Marketplace doesn't own the tickets so is unable to offer refunds or exchanges. Ticketek will only provide a refund or exchange a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Australian Consumer Law). I will NEVER buy tickets from this company again! For a detailed FAQ on these measures click here, Read the Terms & Conditions for this event. means a physical or mental health condition thatYouwere aware of at the timeYoumade theBookingthat would not normally preventYou from Attending the Booking. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links. Basically, because they're the only game in town, and they can do whatever they fucking like. I tried to buy tickets to Jim Jeffries, afterpay processed the payment, but the tickets from ticketek didn't. A copy of the notice of failure or disruption of the public transport. What the hell is that? Might be worth looking into? Emergency Services Police, Fire and Rescue Service or other Emergency Services. means a Burglary, Fire, Malicious Damage or Flood at, Burglary, Flood, Malicious Damage A Police reference number or evidence from the submission of a claim to, means the theft of a document necessary for the, If the documents can be replaced in advance of the, means a requirement to move address imposed on. No worries, as your cousins for a DOCTORS NOTE STATING THEY HAVE CANCER AND YOU WANT TO SPEND TIME WITH THE FAMILY. Where You have not been physically examined by aDoctor prior to the date of the Booking. Sick relative? <iframe src="https://www.googletagmanager.com/ns.html?id=GTM-K4QMLG" height="0" width="0" style="display:none;visibility:hidden"> </iframe> Where You are the business owner or registered Director, or a member of Your family is. Their customer service to follow up and right the problems is poor. You may also wish to resell your tickets if you cannot use them. Easy as. Allow me to pay for tickets and eventually send mobile tickets that can't be accessed.Website doesn't work. Further details in the disclaimer. It's about $1500 and I have no idea what to do next. Frontier Touring, Special Guests: Maisie Peters and Budjerah. means a requirement to move address imposed on. It goes against our guidelines to offer incentives for reviews. But the thing is, they didn't. Budjerah: 6:00 6:30pm I tried calling, emailing before the show, had I had a response we would have made the show. There is no phone number, only an email which does not get answered. is cancelled, postponed or cannot be fulfilled by the. Would I ever get the tickets! (Receipt required for Doctors note refund up to 50 or equivalent). means an Illness or accidental Injury to a person in the Booking or an Immediate Relative. I haven't received my order confirmation email. The phone message also contradicts itself. Specific reasons where refunds will not be provided: We do not refund for non-Attendance of a Booking directly or indirectly associated with: Definitions Minus one review!A Vodlobby charge appeared on my Credit Card after booking footie tickets. Youmade an unsuccessful request for annual leave for the date of theBooking. Fans will be treated to an array of tracks off his latest album "=" plus hits from across his career. The customer service was super helpful and I got the ticket value back and it sold super quickly. They are the shittest service in Australia. I received an error message after purchasing tickets. {"serverDuration": 19, "requestCorrelationId": "88cfe3fd1dbb642d"}. If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. Meanwhile, we are going to miss the event!Its time to stop using Covid as an excuse for complete lack of service or care. Appalling service. Fully understand why they lock the tickets but for heavens sake 8 days out and still locked, try to contact someone to find where is the darm code to be found to unlock? Can I use a Ticketek gift card or voucher? I booked tickets for Phantom of the Opera, it was cancelled due to COVID then rescheduled to which I never received an email confirming the date and time of our show and nothing was showing in my ticketek account. For many, international travel is back on the cards. failed the examination previously and had to re-sit. A Refundable Booking is an optional extension to Our standard Terms & Conditions of sale and trade, and it provides a refund for certain defined circumstances outlined in this document. 4 hours later before I could provide the de, Tried to buy concert tickets and both the website and the app wont let me purchase. Links relating to the City of Sydney, and NSW in general - please read our rules before posting. Any evidence requested by our Customer Experience Team to verify the emergency circumstances. No reply emails or any form of communication. Anyone can write a Trustpilot review. Ticketek wanted the official government correspondence from my mate's dad, and that was just for 1 ticket to be refunded. ?Dodgy Dodgy company, someone in what ever department should be cracking down on these dodgy companies. Communicable Disease means any disease capable of being transmitted from an infected person or species to a susceptible host, either directly or indirectly, that has caused quarantines or restriction of movement of people. I recognise the terms of service were available, but nobody reads those. I sent a message via the website and got the pdfs a day or so later. Refundable tickets offer enhanced cancellation rights if you can no longer attend an event for one of the listed reasons such as sickness, travel delays and adverse weather. Any vehicle You plan to use during the Booking. Ticketek will only offer a refund or exchange of a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law. I am trying to buy tickets but it says unable to lock the ticket. I got tickets to a concert from ticketek that got cancelled of covid. If there is a financial failure of any Transport provider. Where you cannot provide evidence that the person affected is within the. To protect fans, strict anti-scalping measures will be deployed for the tour, with all tickets digitally supplied and accessible via official ticketing apps only. Please also read the General Conditions of Refund. Ticketek takes the issue of scalping seriously. I've bumped the ticket by responding as recently as January 2023. Cannot add tickets to wallet. Share. Like. Confirmation of failure or disruption of the public transport. ve out any inforation, for heavens sake when its given as a gift how are you supposed to give information you simply dont have acsess too??? The call centre shut the phone to the customer's face.. Voluntary relocation or where you are changing employer for a new role. Reddit and its partners use cookies and similar technologies to provide you with a better experience. It will be Ed's first tour down under since his record breaking 2018 Divide Tour, which saw Ed smash the record of the highest selling tour in history, with a phenomenal 1,006,387 tickets sold across Australia and New Zealand alone. Complete the Accessible Seating Form and we will contact you to process your booking here, Tickets for Ed Sheeran's Australian tour can only be accessed via the Ticketek App I have now been trying for a refund for 6 months. I had the same experience as OP, had bought tickets to the NRL and specifically got refundable ones. I know this should be normal good service, not worth commenting on, but I was so relieved and wanted to balance out some of the other comments. Where You have not been physically examined by a Doctor prior to the date of the Booking. Through Fair Trading they claimed they refunded the money to an account that was closed the year before. 2 tertiary educated people wasted 1 hour each of their lives without successful purchase of any tickets. Don't EVER buy for a friend, NIGHTMARE. I have now been trying for a refund for 6 months. What a suprise there is NO CONTACT NUMBER other than a computer generated message that gives you nothing. An incident number or report from the Police or relevant traffic authority. Immediate family Your husband, wife, partner, civil partner, parent, child, brother, sister, grandmother or grandfather, or stepfamily. Attendance at business meetings and business travel. Maximum refund value will not exceed 10,000 GBP or local currency equivalent. Can I purchase multiple orders in one transaction? I would and do prefer not to use their services. Suncorp Stadium How did this happen? Ticket Refund Policy means the Cricket Australia Refund Policy for the relevant Match (as amended or updated by Cricket Australia from time to time, a copy is available at . Buying Tickets on the Ticketek Website Step 1 - Sign in to My Ticketek Make your ticket buying experience easy by registering with My Ticketek, then signing in each time you visit the website. 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